New Start Relocation: What It Is, What Customers Report, and How to Vet It Before You Book
Quick answer: New Start Relocation is a Florida-based moving broker, not a moving carrier. It sells and coordinates your move, then hands the job to a separate licensed carrier that loads, drives and delivers your belongings. Customer feedback is divided: some people praise fast communication and smooth crews, while others report price increases, deposit disputes and problems with the assigned carrier. The brand matters less than the paperwork, so verify the carrier, the estimate type and the cancellation terms before you pay anything.
If you searched for New Start Relocation, there is a good chance you already have a quote and a deposit request waiting. That is the right moment to slow down for an hour. This guide explains what the company is, how its broker model works under federal rules, what customer reviews actually say, and what to check before your money moves.
Out of State Guide is an independent planning resource. We are not affiliated with New Start Relocation or any moving company, and nothing here is a ruling on any business. Everything below comes from public sources as of November 2026, so confirm current details directly with the company and with regulators.
What is New Start Relocation?
New Start Relocation is a household goods moving broker based in Boynton Beach, Florida. moveBuddha’s review lists its legal name as Eagle Moving Group Inc., with USDOT number 3545015. In public replies to customer reviews on ConsumerAffairs, the company describes itself as a licensed moving coordinator (broker) and says the assigned, licensed motor carrier performs the pickup, transport and delivery.
Review sites describe a service list that includes:
- Long-distance and interstate moves coordinated through carrier partners
- Local moves, mostly in South Florida
- Office and commercial moves
- Packing, furniture disassembly and storage arranged through partners
One detail that catches people off guard: moveBuddha reports that New Start Relocation does not offer car shipping. If a vehicle is part of your move, you would book transport separately, and our car shipping cost calculator helps you budget for it.
Broker vs. carrier: the one distinction that shapes your whole move
Most moving disputes start with a simple misunderstanding about who was actually hired. The Federal Motor Carrier Safety Administration (FMCSA) regulates interstate household goods moves in the United States and draws a clear line between the two roles.
| Moving carrier (mover) | Moving broker | |
|---|---|---|
| Trucks and crew | Owns trucks and employs movers | Owns neither |
| Role | Transports your goods | Middleman, not authorized to transport goods |
| Loss or damage | Responsible for the shipment | FMCSA’s rights booklet says a broker is not responsible for loss or damage |
| Estimates | Based on its own tariff | Must be based on the tariff of the mover that will transport your shipment |
| Registration | USDOT number, registered with FMCSA | Must be registered with FMCSA as a broker |
The damage row matters most. If a dresser arrives cracked, the party who answers for it is the carrier, and you may not learn the carrier’s name until close to pickup unless you ask early.
Brokers also carry duties you can hold them to. FMCSA says a broker working an interstate move must give you the Your Rights and Responsibilities When You Move booklet and the Ready to Move brochure, provide a list of the moving companies it uses, use only FMCSA-registered movers, keep written agreements with those movers, and show its MC number and broker status in its advertising.
How a booking with New Start Relocation usually works
Pieced together from review-site descriptions and federal rules, the sequence looks like this:
- Quote request. You submit a form or call, and describe your inventory.
- Estimate. FMCSA says an estimate should rest on a physical survey of your belongings. A survey can be virtual, and you can waive it in writing. ConsumerAffairs lists the lack of in-home estimates as a drawback, so expect a video or phone inventory rather than a visit.
- Deposit. Public descriptions say you can cancel within 72 hours of booking for a refund. After that window, deposits are usually non-refundable.
- Carrier assignment. A carrier from the broker’s network is matched to your date and route.
- Moving day. The carrier loads and delivers. moveBuddha notes that final payment typically goes to the carrier, often in cash or certified funds.
The risky moment is between steps 3 and 4. You commit money before you may know who is coming. That gap is the reason for the checklist later in this guide.
What customers say about New Start Relocation
Reviews are mixed, and both camps are specific. ConsumerAffairs shows hundreds of reviews at both ends of the rating scale, with company replies under many of them. Positive reviewers often name individual crew members, praise short-notice scheduling and describe clear updates. Critical reviewers tend to talk about money: quotes that changed, deposits they could not recover, and carriers that arrived without the right equipment.
moveBuddha reports a BBB rating of B and 190 complaints over three years. We could not independently confirm that figure, so check the company’s BBB profile yourself.
| Theme | What some customers describe | What to do about it |
|---|---|---|
| Communication | Fast callbacks, clear updates, help on short notice | Save every message and ask for confirmations in writing |
| Pricing | Final bills above the first quote, extra charges for added items | Ask whether the estimate is binding and what triggers a revision |
| Deposits | Disputes over refunds after the 72-hour window | Cancel inside the window if you have doubts |
| Carrier quality | Praised crews on one side, equipment and damage complaints on the other | Ask for the carrier’s name and check its record |
| Dispute handling | Quick fixes for some, difficulty reaching anyone for others | Keep a paper trail from day one |
One caution about reading reviews of any broker. Because a different carrier handles each job, two customers can have very different experiences with the same brand. Also remember that comparison sites that route you to partner movers have a commercial interest, so treat their verdicts as one input, not the final word.
How much does New Start Relocation cost?
New Start Relocation does not publish flat pricing. Top10 notes that price depends on the carrier assigned, and you get a number by speaking with a representative. Under FMCSA rules, a broker’s estimate must be based on the tariff of the carrier that will actually move you.
There is a catch. FMCSA’s rights booklet warns that if a broker gives you an estimate without a written agreement with the carrier, the estimate may not be binding and you may have to pay the actual charges the mover assesses. So the estimate type is the most important thing to pin down.
| Estimate type | How it works | Your risk |
|---|---|---|
| Binding | Price is fixed for the services and items listed in writing | Low, unless you add items or services |
| Binding, not-to-exceed | You pay the lower of the estimate or the actual charges | Low |
| Non-binding | An estimate only. Final charges follow actual weight or volume and services | Higher. Under federal rules a mover generally cannot demand more than 110% of the estimate at delivery, with the rest billed later |
Ask which of these you are getting and have it written on the estimate. Then sanity-check the number. Our moving costs explained guide covers what drives interstate prices, the moving cost by distance tool gives you a ballpark for your route, and the moving budget calculator adds deposits, travel and a reserve. We do not quote prices for this company because it does not publish any.
Deposits and the 72-hour cancellation window
Sources agree on the 72-hour window: cancel within three days of booking and you can expect a deposit refund, cancel later and the deposit is usually forfeited. New Start Relocation has not published a deposit percentage that we could find. moveBuddha says reviewers describe deposits from roughly a third to nearly half of the quote, so confirm the exact amount in writing.
Four things worth doing before you pay:
- Put a calendar reminder at hour 60, not hour 72.
- Ask what happens to your deposit if no carrier is assigned to your date, or if your date moves.
- Ask whether paying by card carries a fee. Some customer reviews mention surcharges.
- Choose a traceable payment method. FMCSA advises keeping receipts and documents if a broker or mover requires cash.
A 10-point check before you pay New Start Relocation or any broker
- Verify registration. Use FMCSA’s Protect Your Move search to confirm broker status, registration and complaint history. Match the legal name and USDOT number (Eagle Moving Group Inc., 3545015, per moveBuddha) to what is on your paperwork.
- Check the advertising. A broker should show its MC number and state that it arranges transportation rather than performs it.
- Ask for the federal booklets. You should receive Your Rights and Responsibilities When You Move and Ready to Move.
- Request the carrier list. Ask which carriers usually serve your route and when you will learn your carrier’s name.
- Ask about the written agreement. Does the broker have a written agreement with the carrier adopting its estimate as the carrier’s own?
- Get the estimate type in writing. Binding, binding not-to-exceed or non-binding.
- Complete a real survey. A video walkthrough counts. Include closets, the garage and every large item, and keep the recording.
- Understand valuation. Ask about Full Value Protection and released value. Released value is the basic option and often pays far less than replacement cost.
- Get cancellation and refund terms in writing. Include date changes and the 72-hour deadline.
- Watch for red flags. FMCSA lists refusing a survey and demanding cash only among reasons to walk away.
This list works for any interstate mover. If you want the full process, see our guide on how to hire interstate movers.
Names that sound alike
Searching for this keyword turns up similar names. LocalMovers.com lists a New Start Realty & Relocation at a Surprise, Arizona address, and MoveAdvisor has a page for New Beginnings Relocation. These appear to be different businesses from the Boynton Beach broker discussed here. Before you sign, match the legal name, USDOT number and MC number on your estimate to the FMCSA record.
Who may be comfortable with a broker, and who should compare more
A broker can make sense if your dates are flexible, your inventory is modest, and you are willing to track the details yourself and ask for the carrier’s information early.
Compare more options if any of these apply:
- You have a fixed delivery date, such as a lease start or a closing
- You are moving antiques, pianos or other high-value items
- Your budget has no room for a higher final bill
- You want a single company accountable from pickup to delivery
In those cases, collect binding quotes from at least three sources, including direct carriers. Also price the alternatives: our truck and container options page and the DIY vs. movers calculator show what a self-managed move really costs.
If something goes wrong
- Document everything. Photos, video, dates, names and copies of every message.
- Note damage on delivery paperwork before you sign, and keep your own copy.
- Write to both the broker and the carrier. Keep copies of what you send.
- File a complaint with FMCSA through its Protect Your Move site.
- Ask your card issuer about dispute rules and deadlines if you paid by card.
Looking for a new start in another state? Where to begin
For many readers, a new start relocation is bigger than choosing a mover. A simple order keeps it manageable. Begin with the place: use compare states to weigh housing and everyday costs. Then plan the move with the moving out of state checklist. Once you arrive, work through the new-resident DMV checklist and our first 30 days after moving guide. If you want to hear how other families handled it, browse our moving stories.
New Start Relocation FAQ
Is New Start Relocation legit?
It is a registered moving broker according to moveBuddha’s USDOT listing, and registration is something you can verify with FMCSA. Being registered is not a guarantee of service quality, and customer experiences are mixed, so do your own checks.
Is New Start Relocation a broker or a carrier?
A broker. It arranges the move, and a separate licensed carrier performs it. The company states this in public replies to customers.
Does New Start Relocation require a deposit?
Reviews describe a deposit at booking, but we found no published percentage. Confirm the amount, and the refund conditions, in writing.
Can I cancel a New Start Relocation booking?
Sources describe a 72-hour window for a refund. After that, deposits are usually non-refundable.
Who actually moves my belongings?
The carrier assigned to your job. Ask for its legal name and USDOT number as early as possible and check it on FMCSA’s site.
Is a broker’s estimate binding?
Only if it is written as a binding estimate and the broker has a written agreement with the carrier. Otherwise it may be non-binding, and the final charges can differ.
Does New Start Relocation do long-distance moves?
Yes, but ConsumerAffairs notes the website does not clearly list a service area. Confirm that your route and date are covered before paying.
How do I check a mover’s complaint history?
Use FMCSA’s Protect Your Move search for registration and complaints, and look up the company’s BBB profile.
Disclosure: Out of State Guide is not affiliated with any company mentioned. Information reflects public sources reviewed in November 2026 and may change.
